Names are Just Names – Reputation is Everything

Feb 07, 11 Names are Just Names – Reputation is Everything

Posted by in Start-Up Customer Service

Choosing the name for your company or your new product can be fun. I always liked the process… sitting in a room bouncing ideas around with the team… then off on my own spinning ideas through my head. Not all of the naming ceremonies I’ve been involved with were winners, but I’ve had a decent track record!...

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Should you use chat for customer support?

Yes, you should use chat for customer support… IF (and ONLY IF) you follow these 3 steps: You man it at least 12-20 hours a day - a “Sorry we’re offline” message for most of the day isn’t acceptable. The only companies that can get away with less are local businesses with most customers in the same...

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